Returns and Refunds

The short version

You buy from the retailer, not from us. So your return goes to them, under their policy — and you have exactly the same rights you would have had going to their site directly.

Your rights

For most online purchases from a UK retailer you have 14 days from delivery to change your mind, without giving a reason, and a further 14 days to send the goods back. The retailer must refund you within 14 days of receiving them.

Sealed goods cannot be returned once opened where they were sealed for health or hygiene reasons. That covers supplements and intimate or absorbent products — so check you have the right item and size before opening the seal.

Faulty or misdescribed goods are a separate matter, and your rights under the Consumer Rights Act 2015 apply regardless of the 14-day window.

How to return something

Contact the retailer you bought from — Boots, Holland & Barrett, Vitabiotics, Health & Her or Modibodi. Their order confirmation email has the details. Keep it.

If you are stuck

Email hello@secondspringofficial.com. We cannot process your refund, because we never took your money — but if a retailer is being unreasonable, tell us. We would rather know, and it affects whether we keep listing them.

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